In the past few sessions of OM, we have been exposed to this concept of quality, which is basically the difference between the perception of customer and expectations that customer has.
Well, in the final session of Operations Management today, Amrou got with him the information sheets that he had asked us to submit in first class of OM, where we had all entered our interests in general and in this class, and our expectations from the class.
So, as part of wrap up, we were all told to write down three things that we learned from the class, two things that we learned about businesses in general and one thing that we discovered about ourselves. Finally, we were told to compare the first sheet entries with these ones.
Tadaa !! the moment of truth - the service encounter - the comparison of expectations with perceived learnings !!
Amrou wrapped up his OM class by making us implement one of the important concepts he had taught. The subtle nature of this implementation was quite impressive, I must say.
Of course, before this class, we had our final presentations for marketing, where our group talked about promotion for Uniqlo, if it is launched in Spain.
Finally, apart from Technology & Innovation class which concludes tomorrow, term two is almost over.
Well, in the final session of Operations Management today, Amrou got with him the information sheets that he had asked us to submit in first class of OM, where we had all entered our interests in general and in this class, and our expectations from the class.
So, as part of wrap up, we were all told to write down three things that we learned from the class, two things that we learned about businesses in general and one thing that we discovered about ourselves. Finally, we were told to compare the first sheet entries with these ones.
Tadaa !! the moment of truth - the service encounter - the comparison of expectations with perceived learnings !!
Amrou wrapped up his OM class by making us implement one of the important concepts he had taught. The subtle nature of this implementation was quite impressive, I must say.
Of course, before this class, we had our final presentations for marketing, where our group talked about promotion for Uniqlo, if it is launched in Spain.
Finally, apart from Technology & Innovation class which concludes tomorrow, term two is almost over.
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